Unconditional refund
If you are not satisfied with your order, you may request a full refund of the affected item(s) under this Policy.
Guarantee
Refund Policy
If a part does not meet what you ordered, we reprint it or refund it. This page explains how the unconditional refund works, how to request it, and how quickly we process it.
Fast support
Send your order number to support. We aim to confirm eligible requests quickly and keep you updated.
Refund or reprint
Choose a refund, or keep the project moving with a free reprint when a quality issue is confirmed.
Original payment path
Approved refunds go back to the original payment method whenever possible, usually within 3–10 business days after approval.
This Refund Policy explains how AIHFABS (“AIHFABS”, “we”, “us”, or “our”) handles refunds and reprints for orders placed through www.aihfabs.com and related services. It is designed to be clear, customer-friendly, and easy to understand.
1. About AIHFABS
AIHFABS is a 3D printing services platform that connects customers with trusted printing suppliers, materials, and production services. We help you obtain custom parts with clear communication, quality support, and customer-first remedies when something does not meet expectations.
Company: AIHFABS Limited
Office address: Room 2502C, 25/F, 148 Electric Road, North Point, Hong Kong
Logistics warehouse: Room 316, Entrepreneurship Building, Building E, Longcheng Industrial Park, Huanggekeng Community, Longcheng Street, Longgang District, Shenzhen, China
Email: support@aihfabs.com
WhatsApp: +86 15820480770
2. Unconditional Refund Guarantee
AIHFABS offers an unconditional refund policy for orders covered by this Policy. If you are not satisfied with the delivered parts or the outcome of your order, you may request a refund without needing to prove a specific defect. Our goal is simple: if the result is not right for you, we make it right.
Under this guarantee:
- You may request a full refund of the order amount paid for the affected item(s).
- You do not need to provide a technical failure report to start a refund request.
- We will process approved refunds in good faith and keep you informed of progress.
- Where helpful, we may also offer a free reprint as an alternative to a refund.
This guarantee reflects our confidence in AIHFABS quality standards and our commitment to customer trust.
3. Scope of this Policy
This Policy applies to:
- 3D printing and related manufacturing orders placed on the AIHFABS website or through AIHFABS support channels;
- Paid order amounts for the goods/services covered by your refund request; and
- Customers acting in good faith for personal or business use of AIHFABS services.
Shipping fees, customs duties, taxes charged by third parties, or costs not collected by AIHFABS may be handled case by case and will be confirmed by support when your request is reviewed.
4. How to request a refund
To request a refund, contact AIHFABS Support and include:
- Your order number;
- Your account email;
- The item(s) you want refunded; and
- A short note about your request (optional, but helpful).
You can reach us at support@aihfabs.com or WhatsApp +86 15820480770.
For faster handling, please submit your request as soon as reasonably possible after delivery or after you decide the order does not meet your needs.
5. Refund process and timelines
- 01 RequestWe acknowledge your refund request and verify the order details.
- 02 ReviewOur team confirms eligibility under this Policy and the refund amount.
- 03 ApprovalWe initiate the refund to your original payment method when available.
- 04 CompletionBanks and payment providers typically finish in 3–10 business days after approval.
We aim to complete internal review promptly. Exact timing may vary by payment channel (for example, card, PayPal, or bank transfer) and regional banking schedules.
6. Refund methods
- Original payment method: Preferred default for approved refunds.
- Account credit: Available if you prefer store credit for a future AIHFABS order.
- Alternative transfer: Used only when the original method cannot receive the refund, with your confirmation.
7. Reprint alternative
If you prefer to keep the project moving, AIHFABS can arrange a free reprint for confirmed quality issues or, where agreed, as an alternative remedy under this Policy. You may choose refund or reprint where both options are available for your order.
Quality, sourcing, and after-delivery coverage is also described on our End-to-end Guarantee page.
8. Contact us
For refund requests or questions about this Policy:
- Email: support@aihfabs.com
- WhatsApp: +86 15820480770
- Office: Room 2502C, 25/F, 148 Electric Road, North Point, Hong Kong
- Warehouse: Room 316, Entrepreneurship Building, Building E, Longcheng Industrial Park, Huanggekeng Community, Longcheng Street, Longgang District, Shenzhen, China
