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We help innovators
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3D printing supplier.

Order protection

Clear answers before you send a file

Printability, quality, lead time, company identity, file handling, and reprints are written down here — not left as chat-bubble slogans.

  • Engineers review files before production starts
  • In-house inspection and photo confirmation
  • Reprint or refund when the fault is ours

Questions we hear before the first order

Each item has a short, operational answer. Open the linked pages if you need the full policy.

Will this geometry print?

We run a printability check on the upload. Thin walls, trapped powder, and unsupported features are flagged before you pay for a doomed build.

How is part quality checked?

Finished parts go through in-house inspection. You receive photos and notes so you can see the surface and dimensions before the parcel leaves.

Can a remote shop keep a date?

Lead time is shown on the quote. You track production status in the same account. Expedite options exist when the process allows it.

Is AIHFABS a registered manufacturer?

Yes. Company details, contact, and policies sit on this site. Orders are produced and inspected in our own workflow, not a nameless marketplace listing.

Who can open my CAD?

Uploads stay on our systems under access rules for quoting and production staff. We do not sell or publish customer files.

What if the part is wrong?

If the defect is from our process — not a design change after release — we reprint or refund under the published policy.

Where project time actually goes

Unit price and freight exist either way. The difference is how many extra loops you pay for in staff hours.

A typical RFQ trail

  • Chasing quotes from several shops
  • Rewriting requirements in email threads
  • Waiting on a finish price after the print quote
  • No shared status after the PO is sent
  • Re-checking quality with no photos until delivery
  • Design tweaks that restart the whole thread

The AIHFABS path

  • Instant or scoped quote on the uploaded file
  • Print and catalog finishing on one ticket
  • Status in the same workspace
  • Inspection photos before ship
  • Communication limited to decisions, not chasing
  • Freight and part price remain — the overhead drops

We still charge for the part, the finish, and shipping. We cut the hidden hours that usually sit around those three lines.

What we guarantee at each stage

Four stages, each with a named check. This is an operations list, not a vertical slogan bar.

  1. Before the build 01

    Before the build

    Printability review, material advice, case references, and a price-match path when you have a comparable written quote.

  2. On the machines 02

    On the machines

    Production status in your account, plus in-house QC and photo confirmation before the part is packed.

  3. In transit 03

    In transit

    Packed to a short SOP and shipped through carriers we use for export. Tracking follows the order.

  4. After arrival 04

    After arrival

    A named contact stays on the job. If our process caused the fault, return and reprint terms apply.

How files are handled

Three controls: transport, who can open a job, and how long we keep it. No lock-and-spy icon set.

Encrypted in transit and at rest

Encrypted in transit and at rest

Uploads use TLS. Stored files stay on systems we operate. We do not put customer CAD on public object stores.

Need-to-know access

Need-to-know access

Quoting and production staff see a job because they work it. Training covers IP handling; we do not share files with third-party “review” sites.

Watch and patch

Watch and patch

Systems are monitored and updated. If you need a deletion request after a job closes, contact support with the order number.

How we run the shop with less waste

How we run the shop with less waste

This is a production note, not a cartoon campus. Powder, resin, and energy are real costs; we treat them as process controls.

  • Prefer recyclable or reusable media where the process allows it
  • Batch builds to cut idle machine hours and failed reprints
  • Follow applicable waste and shipping rules for the materials we run

Tell us if a guarantee missed

Use this form for gaps in the written promises — lead time, inspection photos, or file handling.

Name the order if you have one. We read these notes against the policies on this page, not as a marketing survey.

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Need similar 3D printed or CNC parts?

AIHFABS quotes custom 3D printing and CNC machining from a CAD upload. Compare SLA, SLS, MJF, SLM, FDM, DLP, milling, and turning, then add finishing such as vapor smoothing, dyeing, anodizing, polishing, or powder coating in the same order.

Instant quoting is built for prototypes, jigs, housings, and small-batch production. You see material, process, quantity, and lead time together, which keeps engineering changes from turning into a new round of supplier emails.

If this page describes a process, industry, or sample part you want to reproduce, start from the upload flow and match technology plus finishing to your drawing.

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