Customer Service Agreement

01 — Agreement

Accepting the AIHFABS Agreement

These Buyer Terms (the “Agreement”) govern your use of the AIHFABS website and manufacturing services. By visiting aihfabs.com, creating an account, clicking “I accept”, or placing an order with AIHFABS, you confirm that:

• you have read and agree to this Agreement;
• you are old enough to form a binding contract with AIHFABS; and
• you have authority to bind yourself or the company you represent.

If you do not agree, do not use the AIHFABS website or services. AIHFABS may update this Agreement. Changes apply immediately to new users and new orders. For existing account holders, material changes take effect 30 days after AIHFABS posts them (or earlier if notice is sent). Continued use of AIHFABS after that date means you accept the updated terms.

02 — Services

What AIHFABS provides

AIHFABS is an online manufacturing platform. You upload 3D models. AIHFABS then manufactures the parts, or works with a vetted partner network, to deliver custom parts, assemblies, or items from your order.

When you use AIHFABS, you agree to:

• follow applicable law, including IP, privacy, and export-control rules;
• upload only files you have the right to share;
• keep your AIHFABS account secure and tell AIHFABS promptly if you suspect unauthorized use.

If AIHFABS reasonably believes you have not met these duties, AIHFABS may suspend or close access to the services.

03 — Account

Your AIHFABS account

Some AIHFABS features require an account. Registration data must stay true, current, and complete. You are responsible for activity under your account. Do not share your password. Notify AIHFABS immediately of any suspected breach, and sign out at the end of each session.

AIHFABS may suspend or terminate an account if the information is false or incomplete, or if AIHFABS reasonably suspects that it is.

04 — Orders

How an AIHFABS order works

Upload a model, review the AIHFABS quote, then wait for written confirmation. That is the only moment a manufacturing contract starts.

1. 01 UploadSend AIHFABS an acceptable 3D model and choose material, finish, color, and units.
2. 02 QuoteReview the AIHFABS estimate for production, delivery, and applicable tax before you pay.
3. 03 ConfirmA contract starts only when AIHFABS confirms your accepted quote in writing.
4. 04 MakeAIHFABS or an AIHFABS partner manufactures to the geometry and tolerances in that quote.

What you control — and what AIHFABS will not change

You are responsible for making sure the specifications in the quote are complete before you pay. AIHFABS will not alter, modify, or change those specifications without your written approval. After you place the order, you may not amend the specifications yourself.

Because every AIHFABS part is custom, you generally may not cancel after the order is placed. If no work has started, AIHFABS may, at its discretion, allow a cancel and may charge a fee of no more than 3% of the order value.

AIHFABS may revoke a quote or cancel an order for technical reasons, IP concerns, or legality. In that case AIHFABS refunds amounts already paid for the affected part.

AIHFABS manufactures to the published Manufacturing Standards unless the quote states otherwise. If a design is technically impossible or commercially impractical, AIHFABS will contact you. With your written approval, AIHFABS may change process, specification, price, or lead time.

AIHFABS may assign production to a partner and will share only the files needed to make and ship your parts. You do not pay that partner directly.

Export controls and prohibited parts

You must tell AIHFABS if a model or part is controlled under export laws, including ITAR, when you upload it. You are responsible for damages that result from failing to identify those controls. When asked, provide HTS codes, end use, and end user within two days.

AIHFABS will not manufacture illegal items, parts designed to harm people, or firearm components that require a manufacturing license. AIHFABS may refuse any part it reasonably deems inappropriate.

05 — Payment

Pricing, payment, and taxes

You agree to pay AIHFABS the fees in effect when the charge is due. Unless AIHFABS agrees otherwise in advance, invoices are due 30 days after the invoice date, or you pay by card when the order is placed. AIHFABS may require payment in advance. Invoices are due in full, without offset. Dispute an invoice in writing within 10 calendar days, or it is treated as final.

Unpaid invoices may accrue interest at 1.2% per month, or the highest rate allowed by law. AIHFABS may apply account credit to invoices more than 45 days past due, and may pause production while amounts remain unpaid. Title to parts stays with AIHFABS until the related invoices are paid.

Quoted prices are in US dollars and typically include AIHFABS services, manufacturing, standard shipping you selected, and applicable sales or use tax. AIHFABS invoices under Incoterms 2020. Extra shipping methods and insurance may cost more. Duties and taxes not collected by AIHFABS are yours. Send a valid exemption certificate if your order is tax-exempt.

06 — Delivery

Shipping and delivery

An AIHFABS quote includes an estimated ship date. The online schedule is a planning indication, not a binding promise. If delay is outside AIHFABS control — for example materials ordered on time that arrive late — the ship date may extend and AIHFABS is not liable for that delay.

Unless agreed otherwise, sales are EXW / Ex Works AIHFABS warehouses (Incoterms 2020). If you need a different term, write to AIHFABS. Transport, insurance, mode, and special packing can be arranged; related costs are yours unless both parties agree otherwise.

07 — Quality

Inspection, replacement, and refunds

Inspect the part when it arrives. Parts are deemed accepted on delivery. You own the design. AIHFABS does not warrant that a design can always be manufactured exactly as specified, or that a part is merchantable or fit for a particular purpose, except as stated here or in the AIHFABS Refund Policy.

For 7 calendar days after delivery, AIHFABS warrants that the part materially matches the specifications in the quote. If you notify AIHFABS during that window and return the part within 7 days of that notice, and AIHFABS confirms the non-conformity, AIHFABS will replace the part at AIHFABS cost — that is the exclusive remedy under this section. If you do not contact AIHFABS in time, the sale is final for this warranty.

08 — Files and brand

Your files and the AIHFABS platform

AIHFABS grants you a limited, revocable, non-exclusive license to use the website for personal or internal business use. The AIHFABS name, algorithms, geometry engine, and site content stay with AIHFABS and its licensors.

Do not scrape the site, reverse-engineer AIHFABS pricing or matching tools, clone the service, misuse the AIHFABS trademark, share your account, or attack the platform.

AIHFABS does not claim ownership of your specifications. You grant AIHFABS a license to reproduce and use those files — and to sublicense partners — so AIHFABS can design, make, and deliver your parts. You may ask AIHFABS in writing to return or destroy the files; archival copies may be kept where law or retention policy requires it.

Default grant when you upload

By voluntarily uploading or sending files, attachments, or any other digital or physical objects to this website or to AIHFABS, you grant AIHFABS — as the service provider — the right to know those materials and the right to handle and dispose of them as needed to quote, manufacture, inspect, ship, support, and keep records. That grant takes effect by default when you upload or send the materials, and it is protected by applicable local law.

All files and objects stored with AIHFABS are strictly protected by applicable local law. No other person may obtain them by illegal means. AIHFABS will pursue legal remedies against anyone who does.

You warrant that you have the rights to grant that license and that the files do not infringe third-party IP or publicity rights. If AIHFABS reasonably believes a file infringes, AIHFABS may refuse the job. AIHFABS uses commercially reasonable efforts to keep your content confidential and shares it only as needed to fulfill the order, or if the law requires disclosure.

09 — Limits

Liability and disputes

Your indemnity

You agree to indemnify AIHFABS, its people, and its partners against claims arising from your breach of this Agreement, a part that violates law, injury or damage caused by the part, or a specification that infringes someone else’s rights.

Disclaimer

Except as expressly stated, AIHFABS parts, the website, and related materials are provided “as is”. AIHFABS disclaims implied warranties of merchantability, fitness, and non-infringement to the extent the law allows. AIHFABS does not warrant uninterrupted or error-free service.

Cap on AIHFABS liability

AIHFABS is not liable for indirect, incidental, special, consequential, or lost-profit damages. For any claim tied to an order, AIHFABS liability will not exceed the amount AIHFABS received from you for that order. Some jurisdictions do not allow certain limits; if those laws apply to you, some of the above may not apply.

Because you supply the design

Parts are made to your specifications. Except for a material defect in AIHFABS manufacture, you release AIHFABS from claims that arise from a part built to those specifications.

Arbitration

Except where the law requires otherwise, disputes with AIHFABS about this Agreement or the services are resolved by individual binding arbitration. Class actions and jury trials are waived. Before filing, send AIHFABS a written notice and try to resolve the issue informally. This clause survives the end of your relationship with AIHFABS. Where a court must hear a claim, the parties waive a jury trial. This Agreement is governed by the laws stated in the AIHFABS General Terms, without regard to conflict-of-law rules.

You and AIHFABS are independent contractors. This Agreement does not create a partnership or employment relationship. If one clause is unenforceable, the rest stays in force. Order of precedence for a conflict: Manufacturing Standards, then this Agreement, then the General Terms, then the order.