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AIHFABS / Refund Policy
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AIHFABS production floor behind the refund and reprint guarantee

Guarantee

Refund Policy

If a part does not meet what you ordered, we reprint it or refund it. This page explains how the unconditional refund works, how to request it, and how quickly we process it.

AIHFABS Limited  ·  Last updated August 7, 2026

Unconditional refund

If you are not satisfied with your order, you may request a full refund of the affected item(s) under this Policy.

Fast support

Send your order number to support. We aim to confirm eligible requests quickly and keep you updated.

Refund or reprint

Choose a refund, or keep the project moving with a free reprint when a quality issue is confirmed.

Original payment path

Approved refunds go back to the original payment method whenever possible, usually within 3–10 business days after approval.

This Refund Policy explains how AIHFABS (“AIHFABS”, “we”, “us”, or “our”) handles refunds and reprints for orders placed through www.aihfabs.com and related services. It is designed to be clear, customer-friendly, and easy to understand.

AIHFABS quoting and production services used to fulfill custom 3D printed parts
AIHFABS connects your order to production, quality checks, and delivery — and stands behind the result.

1. About AIHFABS

AIHFABS is a 3D printing services platform that connects customers with trusted printing suppliers, materials, and production services. We help you obtain custom parts with clear communication, quality support, and customer-first remedies when something does not meet expectations.

Company: AIHFABS Limited

Office address: Room 2502C, 25/F, 148 Electric Road, North Point, Hong Kong

Logistics warehouse: Room 316, Entrepreneurship Building, Building E, Longcheng Industrial Park, Huanggekeng Community, Longcheng Street, Longgang District, Shenzhen, China

Email: support@aihfabs.com

WhatsApp: +86 15820480770

Operator inspecting a 3D printed part before it ships
If a delivered part is not right for you, you can request a refund without a technical failure report.

2. Unconditional Refund Guarantee

AIHFABS offers an unconditional refund policy for orders covered by this Policy. If you are not satisfied with the delivered parts or the outcome of your order, you may request a refund without needing to prove a specific defect. Our goal is simple: if the result is not right for you, we make it right.

Under this guarantee:

  • You may request a full refund of the order amount paid for the affected item(s).
  • You do not need to provide a technical failure report to start a refund request.
  • We will process approved refunds in good faith and keep you informed of progress.
  • Where helpful, we may also offer a free reprint as an alternative to a refund.

This guarantee reflects our confidence in AIHFABS quality standards and our commitment to customer trust.

3. Scope of this Policy

This Policy applies to:

  • 3D printing and related manufacturing orders placed on the AIHFABS website or through AIHFABS support channels;
  • Paid order amounts for the goods/services covered by your refund request; and
  • Customers acting in good faith for personal or business use of AIHFABS services.

Shipping fees, customs duties, taxes charged by third parties, or costs not collected by AIHFABS may be handled case by case and will be confirmed by support when your request is reviewed.

Packed manufacturing parts ready for review and shipment
Have your order number ready. A short note about what you need refunded helps us confirm the request faster.

4. How to request a refund

To request a refund, contact AIHFABS Support and include:

  1. Your order number;
  2. Your account email;
  3. The item(s) you want refunded; and
  4. A short note about your request (optional, but helpful).

You can reach us at support@aihfabs.com or WhatsApp +86 15820480770.

For faster handling, please submit your request as soon as reasonably possible after delivery or after you decide the order does not meet your needs.

5. Refund process and timelines

  • 01 RequestWe acknowledge your refund request and verify the order details.
  • 02 ReviewOur team confirms eligibility under this Policy and the refund amount.
  • 03 ApprovalWe initiate the refund to your original payment method when available.
  • 04 CompletionBanks and payment providers typically finish in 3–10 business days after approval.

We aim to complete internal review promptly. Exact timing may vary by payment channel (for example, card, PayPal, or bank transfer) and regional banking schedules.

Clear pricing and refund path back to your original payment method
Approved refunds return to the original payment method. Store credit is available if you prefer it.

6. Refund methods

  • Original payment method: Preferred default for approved refunds.
  • Account credit: Available if you prefer store credit for a future AIHFABS order.
  • Alternative transfer: Used only when the original method cannot receive the refund, with your confirmation.
SLA production line used for a free reprint when you want the project to continue
If you would rather keep the project moving, we can reprint the part instead of issuing a refund.

7. Reprint alternative

If you prefer to keep the project moving, AIHFABS can arrange a free reprint for confirmed quality issues or, where agreed, as an alternative remedy under this Policy. You may choose refund or reprint where both options are available for your order.

Quality, sourcing, and after-delivery coverage is also described on our End-to-end Guarantee page.

Your one-stop shop for 3D printing services

AIHFABS is a 3D printing company connecting customers with trusted 3D printing suppliers, materials, and services.

Contact Us

Email: support@aihfabs.com
WhatsApp: +86 15820480770
Office Address:

Room 2502C, 25/F, 148 Electric Road, North Point, Hong Kong

Logistics Warehouse:

Room 316, Entrepreneurship Building, Building E, Longcheng Industrial Park, Huanggekeng Community, Longcheng Street, Longgang District, Shenzhen, China

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